What is the Nordic Spa Returns Policy?
The Nordic Spa Returns Policy covers all private purchases made from the NORDIC SPA website or in-store. The Returns period will commence from the date of order and applies to any reason, including a change of mind. The Returns Policy depends on the progress an order has made from the warehouse to the delivery address.
Cancelling an order prior to delivery
If an order is cancelled within 24 hours of processing payment, we will issue a credit note for the full order amount. If an order is cancelled following this 24-hour period, a credit note will be issued, less a 20% restocking fee.
Returning an order post-delivery (up to 30 days)
Items returned post-delivery are subject to credit-note less all shipping charges (delivery and collection) and a 20% re-stocking fee. Credit notes will be issued once the goods have been returned in the condition they were received.
If you’d like to know the initial/return costs of an item, please email [email protected]
The Returns policy does not apply to trade or commercial orders.
The restocking fee for any product listed in the category accessories is 20% of the original product purchase price less all shipping charges (delivery and collection).
Faulty items are subject to a repair, replacement, credit note or refund and dependent on the specific circumstance and at Nordic Spa’s discretion in line with Australian Consumer Law.
The Returns Process
Email your order reference number along with a short explanation of why you wish to return the product and any further detail or feedback and one of our customer happiness consultants will be in contact to explain next steps.
Please note, items must be returned in the condition they were delivered and in the unlikely case, if they aren’t, a credit-note may not be issued for any item not deemed to be re-saleable. Odds are, everything will be just fine.
What happens if an item arrives damaged?
We have a stringent Quality Control process, but sometimes, rarely, almost never, accidents happen and goods are damaged in transit.
This is the reason why it is very important for you to inspect your items when they arrive and then sign for them in the presence of the delivery company. Take your time when inspecting your purchase and be fully confident in their arrival condition.
In the unlikely scenario that you identify any damage, our specialists will repair any minor damage. For any damage not deemed ‘minor’, our Customer Happiness Team will find a tailored solution for you. Our Nordic Spa or third-party delivery partners will take the item from your home and then get in contact with our team.
What if I find a defect after the 30-day period?
Our Returns Policy is additional to other rights and remedies available to consumers under the ACL.
The Competition and Consumer Act 2010 and similar legislation in Australian States and Territories may confer rights, guarantees and remedies on you in relation to the provision by us of goods or services, which cannot be excluded, restricted or modified. We do not exclude these rights but we exclude all other conditions and warranties implied by custom, law or statute.
This means, although we cannot accept returns for change of mind, if you identify a fault or defect after the 30-day period, our Product Warranty covers most instances of damage, and any other cases are likely easily remedied.
Please take note that to comply with our Product Warranty, you must have used the products as described in the Product Manuals and Guidelines and only in accordance with their intended use.
Can I Change an Order?
If you need to change your order, please email [email protected] and we will determine the progress of your items in the production schedule to work with you on options.
Last updated 22 July 2019